Customer Service Representative

The Home Concepts Custom Remodeling Team is seeking a friendly, enthusiastic Customer Service Representative for our Call Center. The ideal candidate will be responsible for maintaining relationships with our customers throughout the remodel process and beyond. We have a few different pay scale structures, which will be discussed upon interview.

Responsibilities

• • Make outbound calls to our previous customers with the goal to recreate move remodeling opportunities
• • Follow up with customers see how their experience was and encourage them to leave an online review
• • Rehash potential jobs
• • Call all of the sweepstakes winners, congratulate them, and set an appointment for their discount and free in-home estimate

Desired Skills

• • Ability to learn quickly
• • Ability to take feedback and apply it
• • Focus and drive while on the clock
• • Excitement and great tone over the phone!
• • Ability to read a script and communicate over the phone clearly
• • Ability to push and motivate yourself to meet daily goals

Benefits

• • Competitive hourly base pay plus commission
• • Unlimited earning potential based on performance, earn a percentage of each job you bring in!
• • Paid training and team-building meetings
• • Flexible scheduling
• • Expense reimbursement
• • Opportunity for full-time advancement
• • Health, dental, and vision insurance (eligibility may vary)
• • Paid time off and employee discounts
• • Referral program

Incentives

• Daily, weekly, and monthly commission and bonuses!